Tag: Experience

Transformation: JUMP into the Future of the Experience Economy

Bob Cooney January 24, 2021 No Comments

In 1998 Joe Pine and James Gilmore wrote a now-famous article in the Harvard Business Journal and predicted The Experience Economy. During my lifetime, I’ve watched consumer preferences shift from…

5 Critical Components of Successful Experience Design

Bob Cooney July 27, 2020 No Comments

In a time when everything is changing, we all need to innovate the design of experiences we offer our customers. What we did last year is unlikely to work today.…

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Tag: Experience

Transformation: JUMP into the Future of the Experience Economy

5 Critical Components of Successful Experience Design

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